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Job Profile
Faculty Any
Job Field Telesales
Job Title Telesales call center Manager
Employment Type Full Time
Rank Requested
Gender
Location Egypt
City Giza
Residence Dokki
Salary Negotiable   / month
Transportation   / month
Benefits Medical , social
Working hours From 9 To 6
Days off Fri & Sat
 
Requirments
Age From 28   To 0 Year(s)
Spoken Languages Arabic -- Excellent
English -- Excellent
Computer Skills Proficiency with necessary technology, including computers, software applications, phone systems, etc
Translation 0
 
Years of experience Min 8   Max 0 Year(s)
Car Any
Woman's Veild Any
Job Description
Job Roles:
• Customer Service/Support
• Operations/Management
• Sales/Retail " Key Responsibilities:
•Implementing sales strategies.
•Meeting with sales managers to discuss Telesales strategies
•Writing sales scripts and customer answer sheets.
•Managing the Telesales team and Call Center agents.
•Monitoring the performance of the sales team.
•Handling escalated customer complaint.
•Compiling and presenting sales reports
•Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
•Hiring, training, coaching, and leading Telesales and call center Agents as they provide support for customers.
•Leading team meetings, asking questions to better understand the calls Agents and Telesales team are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
•Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
•Setting overall sales targets and target / each telesales agent.
•Setting marketing plans and Telesales campaign in coordination with the Optical Business Development.
•Preparing reports and analyzing call center & Telesales data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
•Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by Agents for Maintaining customer relationships.
Experience:
• 3:5+ Previous experience working as a Telesales Manager
• Strong sales hunter skills and solution selling background Basic
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Decisiveness and attention to detail."
 
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