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Job Profile
Faculty Any
Job Field Customer Services
Job Title Customer Support
Employment Type Full Time
Rank Requested
Gender Female
Location Egypt
City Cairo
Residence 10 Ramadan City
Salary 7000  / month
Transportation   / month
Benefits Transportation, social and health insurance after 6 months
Working hours From 8 To 5
Days off Friday and Saturday
Age From 0   To 30 Year(s)
Spoken Languages Arabic -- Excellent
English -- Excellent
Computer Skills Good use of MS Office. Flexibility to learn new tools.
Years of experience Min 3   Max 5 Year(s)
Car Any
Woman's Veild Any
Job Description deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer time frames direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process
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