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Faculty Any
Job Field Customer Services
Job Title Customer Support
Employment Type Full Time
Rank Requested
Gender Female
Location Egypt
City Cairo
Residence 10 Ramadan City
Salary 7000  / month
Transportation   / month
Benefits Transportation, social and health insurance after 6 months
Working hours From 8 To 5
Days off Friday and Saturday
 
Requirments
Age From 0   To 30 Year(s)
Spoken Languages Arabic -- Excellent
English -- Excellent
Computer Skills Good use of MS Office. Flexibility to learn new tools.
 
Years of experience Min 3   Max 5 Year(s)
Car Any
Woman's Veild Any
Job Description • deal directly with customers either by telephone, electronically or face to face • respond promptly to customer inquiries • handle and resolve customer complaints • obtain and evaluate all relevant information to handle product and service inquiries • provide pricing and delivery information • perform customer verifications • set up new customer accounts • process orders, forms, applications and requests • organize workflow to meet customer time frames • direct requests and unresolved issues to the designated resource • manage customers' accounts • keep records of customer interactions and transactions • record details of inquiries, comments and complaints • record details of actions taken • prepare and distribute customer activity reports • maintain customer databases • manage administration • communicate and coordinate with internal departments • follow up on customer interactions • provide feedback on the efficiency of the customer service process
 
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