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Job Profile
Faculty
Any
Job Field
Customer Services
Job Title
Customer Support
Employment Type
Full Time
Rank Requested
Gender
Female
Location
Egypt
City
Cairo
Residence
10 Ramadan City
Salary
7000 / month
Transportation
/ month
Benefits
Transportation, social and health insurance after 6 months
Working hours
From 8 To 5
Days off
Friday and Saturday
Requirments
Age
From 0 To 30 Year(s)
Spoken Languages
Arabic -- Excellent
English -- Excellent
Computer Skills
Good use of MS Office. Flexibility to learn new tools.
Years of experience
Min 3 Max 5 Year(s)
Car
Any
Woman's Veild
Any
Job Description
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer time frames
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process